Care and Support when and where you need it

At Charterville Care we take pride in supporting you, whatever your needs are. Some of our clients often initially use our services to help with small tasks such daily bathing, or help with the garden. We are very flexible so that we can progressively extend the care we provide as your needs change and as you build relationships with your regular care team.  Some clients may need more extensive and involved care from the start, which we carefully plan with you, taking into account your needs, choices and aspirations.

Following your initial enquiry to us, one of our managers will come out to meet you and talk to you about the help you need both now and for the future, and to understand how you would like your care provided, and to explain how we will work with you. This is followed by developing a Care Plan with you, your family and any relevant health care professional (eg your hospital specialist).

We will then select a Personal Carer best suited to you and your needs, and who will work with you in line with your requirements (as agreed with you in your Care Plan), and if you wish, your Personal Carer can come out to meet you prior to the start of your care. Many of our clients find this beneficial, as it is most important to us that not only do we meet your care needs but also your Carer is someone you feel comfortable with welcoming into your home and with whom you feel safe.

You will also be provided with a dedicated Care Manager in our office who will make regular contact with you to ensure your satisfaction, and also to allow us to adjust your care as needed or wished.

Care

Care

We can assist you with the following types of care...

Care at Home

Care at Home

Charterville Care services are designed for anyone needing help, no matter how large or small your needs...

Relief Care Services

Relief Care Services

We recognise the demands of caring for a relative or friend and we can provide you with that much needed break on either a regular or one of basis...

Support Services

Support Services

Charterville Care’s Support Services are used primarily upon return to home following discharge from hospital or specialist rehabilitation centre, but are also...

Personalised Plan

Personalised Plan

Following your initial enquiry, one of our managers will come out to meet you and talk to you about the help that you need now and for the future...